WHAT DOES A SECURITY CONTROL ROOM MANAGER DO?
Security control room managers are employed by corporations and specialised security companies to protect life and property. They are highly trained, as security work deals with potentially dangerous situations. They work in the security control room, and operate and monitor all the functions within it including surveillance, alarm, telephonic and radio systems, as well as the distribution of keys and recording details in the logbook.
A security control room manager’s tasks may include:
- day-to-day management of the alarm receiving centre control room
- management of a team of control room operators
- directing patrolling security officers to attend to incidents and helping to coordinate situations with the supervisor
- operating security-related and personal protective equipment following departmental procedures
- maintaining the technical security systems
- maintaining strong relationships with emergency services
- producing regular reports for senior management and clients; meeting with clients and customers.
INTERVIEW WITH A SECURITY CONTROL ROOM MANAGER
Why did you choose the security industry?
I actually wanted to become a chartered accountant, but unfortunately there was no money available for me to further my studies. Security was the only option at that stage, and I’ve been in the industry ever since.
What training did you undergo and where?
In order for any person to become a security officer, you need to be registered with PSIRA (Private Security Industry Regulatory Authority). In order to become PSIRA registered, you need to do your security grading (Grade E to Grade A). If you go into the armed response division, you need to be firearm competent and must have armed response training.
Is experience as important as formal training?
Most definitely, formal training can’t prepare you for the real-life situations you’ll be faced with while on the job.
Describe a typical day
There is no typical day. Every day you deal with different people and different situations. We deal with alarm activations and every time an alarm signal is received a person’s life could be in danger.
What do you enjoy most?
I work with a brilliant team of people that make coming to work exciting. I enjoy the different challenges I face on a daily basis, whether it is client or staff related.
Anything you don’t like?
I don’t like an unhappy client. Service delivery is a very important aspect of the business and we always strive to go the extra mile for our clients. The other dislike about this industry is the long hours one has to work.
Have you overcome personal hurdles?
A year ago I was diagnosed with hypertension. As I am working in a stressful environment, I had to teach myself to stay calm in stressful situations.
Your career highlight?
I was promoted to Control Room Manager in 2009. The control room is the heart of the business, so being the Manager means one has a huge responsibility.
Any future goals?
I’m currently studying to become a computer technician and, on completion of this course, would like to enter the IT field, and maybe start my own business.
What makes or breaks a manager in the security industry?
One needs to be focused on service delivery, meeting deadlines, and must have a lot of patience, especially when it comes to staff. You must have good interpersonal and communication skills.
What advice would you give to someone starting out?
In the beginning security was just a job to me, but it has become a career. Hard work and dedication is the only way to climb the ladder in this industry.
Your job in three words
Challenging • Stressful • Enjoyable
WHAT QUALIFICATIONS DO I NEED?
Security control room operators typically start by training to be security officers, often through an in-service training programme with an employer. There are also various diploma and certificate courses offered at various levels of specialisation by colleges and instructors. A school qualification of Grade 10 is required to study certificate courses and a National Senior Certificate is needed to study diploma courses. Make sure to choose a course with a Private Security Industry Regulatory Authority (PSIRA) and Safety and Security Sector Education and Training Authority (SASSETA) accredited training institution. Security officers have to be certified by PSIRA and registered with them before being able to practice as security service providers. Some employers require security officers to have a shooting license.
WHAT SUBJECTS DO I NEED?
Contact each institution for their specific requirements, but these subjects are recommended:
• None
WHERE CAN I STUDY?
Ubuntu Security Training and Development
Grade E to A Training
www.ubuntutraining.co.za
Enforce Training Academy
Grade Training Courses: Security Industry
www.enforce.co.za
Tsu Protection Services
Grade E to A Training
www.tsuafrica.com
Enpower Training Services
Grade E to A Training
www.enpower.co.za
Cape Peninsula University of Technology
Security-related Courses
www.cput.ac.za
Central University of Technology
Security-related Courses
www.cut.ac.za
Damelin Correspondence
Security-related Courses
www.damelin.co.za
Tshwane University of Technology
Security-related Courses
www.tut.ac.za
UNISA
Security-related Courses
www.unisa.ac.za
University of Zululand
Security-related Courses
www.uzulu.ac.za
Vaal University of Technology
Security-related Courses
www.vut.ac.za
Walter Sisulu University
Security-related Courses
www.wsu.ac.za
WHERE CAN I GET MORE INFO?
Private Security Industry Regulatory Authority – www.psira.co.za
Safety and Security Sector Education and Training Authority – www.sasseta.org.za
Security Association of South Africa – www.sasecurity.co.za
Institute for Security Studies – www.issafrica.org
Sources:
www.momentumrecruit.com
www.bris.ac.uk
Tax and Insurance in South Africa: What You Need to Know in 2025
In South Africa, understanding the relationship between tax and insurance is essential for protecting your financial future and making the most of available tax benefits. Whether you're an individual, a freelancer, or a business owner, the smart use of insurance can help you reduce your tax liability and safeguard your assets.
Why Insurance Matters for Tax in South Africa
Insurance is more than just a safety net—it can also have a direct impact on your tax situation. From medical insurance to business insurance, certain premiums and policies may qualify for deductions or influence how you declare your income and expenses to SARS (the South African Revenue Service).
- Tax Deductions: Certain insurance premiums, especially related to medical schemes and business cover, may offer tax advantages.
- Asset Protection: Insurance helps manage risk, ensuring you’re financially secure when unexpected events occur.
- Estate Planning: Life insurance can play a key role in reducing estate duty and ensuring a smooth transfer of wealth.
Types of Insurance and Their Tax Implications
1. Medical Insurance (Medical Schemes)
If you're contributing to a registered medical aid, you're entitled to a Medical Scheme Fees Tax Credit (MTC). This credit is a fixed amount per month for you and your dependents and reduces your overall tax liability.
2. Life Insurance
While life insurance pay-outs (on death) are generally not subject to income tax, they can be considered when calculating estate duty. Policies structured under a trust or with specific beneficiaries may help reduce the overall tax burden on your estate.
3. Short-Term Insurance (Vehicle, Home, Contents)
Personal short-term insurance is not tax-deductible for individuals. However, if you use part of your home or vehicle for business, the portion of insurance premiums related to business use may be claimed as a business expense.
4. Business Insurance
For companies and self-employed individuals, business insurance premiums—such as professional indemnity, commercial property cover, or key person insurance—are usually tax-deductible as operating expenses.
5. Disability and Income Protection Insurance
The tax treatment of disability insurance changed in recent years. Payouts from income protection insurance are now generally taxed as income, but premiums are not tax-deductible. Understanding this shift is important when planning your cover.
Tax Tips to Maximise Your Insurance Benefits
- Keep Detailed Records: Always keep documentation of insurance premiums, especially those linked to business or medical expenses.
- Consult a Tax Practitioner: SARS regulations around insurance and tax can be complex. A registered tax advisor can help ensure you claim all available deductions correctly.
- Review Policies Annually: Update your insurance portfolio regularly to ensure your cover aligns with your income, expenses, and current tax laws.
- Use Structuring Wisely: For high-net-worth individuals, structuring life insurance policies within a trust can reduce estate duty exposure.
Frequently Asked Questions: Tax and Insurance in South Africa
Q: Can I deduct life insurance premiums from my South African taxes?
A: No, life insurance premiums are generally not deductible. However, they may play a key role in estate planning.
Q: Are medical aid contributions tax-deductible?
A: Not exactly. Instead, you receive a Medical Tax Credit—a fixed monthly rebate that reduces your tax payable.
Q: Can I claim car insurance as a tax deduction?
A: Only if the vehicle is used for business purposes. You can claim the business-use portion of your vehicle insurance.
Q: Is business insurance tax-deductible in South Africa?
A: Yes. Business insurance premiums related to company operations are generally tax-deductible.
Final Thoughts
In South Africa, insurance isn't just about protection—it's a strategic tool for managing your tax liability, preserving wealth, and supporting long-term financial stability. Whether you’re reviewing your medical insurance, planning your estate, or choosing the right business insurance, it’s essential to understand how these choices affect your tax outcomes.
With the right advice and a well-structured insurance portfolio, you can reduce your tax bill while ensuring comprehensive protection for yourself, your family, or your business.